It worked well connected to Wi-Fi for about half a year until it suddenly stopped connecting.

We ordered a Neato D7 Botvac from CoolBlue a little under a year ago. To say I am disappointed with Neato is an understatement - if you're considering buying one of these, I would suggest NOT giving Neato Robotics any of your hard earned cash !!! So Neato’s response was then “oh well, bye” !!! Thankfully Amazon’s fantastic customer support were very helpful and arranged for a return & refund. I raised a support case and was brushed off with the reply that either the sole plate was incorrectly fitted (it was not) or our floor was uneven (it isn't - it's about as level as a floor can get as we had entire ground floor dug up and relaid with new cement with a layer of self-levelling latex during renovations a couple years back). Terrible ! Fundamental design flaw ! Neato support awful Thank God for Amazon support & returns !!!īought a Neato D10 - probably the worst purchase of my entire life ever ! Fundamental design flaw means the front of the robot has less than zero ground clearance ! As a result, the robot was grinding itself flat on our floor and ultimately scratched it. Although the hoover itself is fab, do not buy as if you need any support, it doesn't exist!!! Go elsewhere I was without my hoover for months and when it finally did return after endless chasing, it came back exactly the same? Trying again to speak to someone was beyond stressful, after 3 months they finally agreed to replace it, so i organised with UPS to send my broken hoover back, a week later UPS came and i was excited to finally have a new working hoover, they had just returned my broken one? It was in the same packaging i had sent, they had just stuck a label on with my address and returned it? Again, trying to speak to someone to get any resolution is impossible.

Finally after a few months they agreed to have my hoover back for repair.

After months of trying to gain help for my hoover, writing on their facebook page, finally caught someones attention and we went back and forth via email trying to fix the hoover with instructions being given to me, at one point some instructions were similar to, put a tutu on, dance around the room, do 7 squats and then recite a poem in italien, the instructions they give you are completely complicated and useless and i'm sure just trying to palm you off. Trying to reach customer service is harder than trying to directly speak to the president of America!!! You wouldn't believe how hard it is, they sell the robots with a 5 year warranty but that means nothing if you cant touch base with anyone to sort. I bought 2 hoovers from Neato and the robots themselves were great, but one stopped working about 6 months into having it.

Neato vacuum repair